Existing Clients

Thank you for Choosing Capital Partners

As your trusted CDC lender, we value our partnership together. Our investment in your company does not end when your loan closes and funds, you can count on us to support you every step of the way as your business grows. Our unwavering commitment to exceptional customer service ensures that we will be here to assist you with all your servicing requirements throughout the lifetime of your loan.

Our primary objective is to assist you with any inquiries regarding your existing loan. If you cannot find the information you are looking for, please use the “Ask A Question” form below to email us your specific request. Our dedicated experts are committed to supporting you throughout the entire duration of your loan.

Change Account for Debit Payment

If you want to change the account that is debited for your monthly 504 loan payment, you can submit a new ACH (Automated Clearing House) form and voided check to Capital Partners. The completed form and check must be received no later than the 12th day of the month to take effect the following month.

Note: The SBA only deducts payments on the first legal day of the month for the exact payment amount. No other day or amount is allowed.

ACH Authorization Form
Upload Form by Secure Link
Or mail to:
Capital Partners Certified Development Company
Attention: Servicing
1775 The Exchange SE, Suite 640, Atlanta, GA, 30339

Check My Loan Balance

You have the convenience of checking your 504 loan balance anytime using the amortization schedule that was provided in your Welcome Package at 504 loan funding. This schedule provides a detailed breakdown of your monthly payment throughout the entire duration of your loan, and can be provided to your accountant. The SBA does not provide monthly 504 loan statements.

If you need further assistance, or need another copy of your Amortization Schedule,

please email your request to servicing@cpcdc.com.

Please include your name, business name, loan number and phone number in your email.

Prepayment of My 504 Loan

Note: Partial prepayment is not allowed on SBA 504 loans.
Prepayments on SBA-504 loans are made on a monthly basis during a specific prepayment window, which falls between the 6th business day and the 3rd Thursday of each month. A seven (7) day written notice is required to establish a payoff date.

Borrowers wishing to pay off their 504 loan may complete this form.
Request to Pay Off 504 Loan

Securely Upload Form Here

To change your contact information please email your new information to Servicing@cpcdc.com

Please provide the following information in your request.

  • Business Name
  • SBA Loan Number
  • Property Address
  • Month and date the loan is to be paid off (must be during prepayment window above).
  • Contact Information to include phone number and email address.
  • New mailing address if you will be moving from the property address referenced above.

We will contact you within 24-hours to confirm the receipt of your request. If you do not hear from us, please reach out to Tracy at 404.475.6019 or Brian at 404.475.6003 to confirm.

Please note the following:

To avoid additional interest and fees, the optimal months to pay off your 504 loan will be the months prior to your semi-annual months listed in your Prepayment Premium Schedule. If you need help confirming your semi-annual months please email  Servicing@cpcdc.com. 

Request a Document

We can provide you with copies of your loan documentation, amortization schedule, prepayment penalty schedule and more.

Simply email your request to Servicing@cpcdc.com with the following information.

  • Your Name
  • Business Name
  • SBA Loan Number
  • Property Address
  • List of documents you are requesting

Please note the following:

Account information is only provided to the borrowers of record on the loan. To provide this information to anyone not listed as a principal of the borrowing entity, will require written permission from the borrower.

Annual Review Information

After you begin repaying your SBA 504 loan, Capital Partners will collect current financial and other information from you on an annual basis.

Tax Returns and/or Financial Statements 

Submitting annual financial statements and/or federal tax returns is one of the SBA requirements for your loan. We will send you an annual request for updated financials and ask that you submit them promptly so that we may keep your loan file in good standing.

Proof of Hazard Insurance on 504 Loan Collateral

A copy of the insurance binder showing continued coverage specifying SBA/Capital Partners Certified Development Company and SBA as the mortgagee and/or lender’s loss payable.

Submit Annual Financials or Hazard Insurance

Or mail to:

Capital Partners Certified Development Company
Attention: Servicing
1775 The Exchange SE, Suite 640, Atlanta, GA, 30339

Jobs Creation and Retention Form

On the second anniversary of your loan funding, Capital Partners will send you a Jobs form to be completed. SBA uses job creation and retention data from all SBA 504 borrowers to demonstrate the effectiveness, economic development, and job creation of the program to Congress. Please return promptly, as Capital Partners must submit this information to the SBA on an annual basis.

Periodically, we may visit you and your business. 

We will set up a time that is convenient. The visit is an excellent opportunity to discuss additional expansion funding or servicing needs of the business or its affiliates.

Change My Contact Information

To change your contact information please email your new information to Servicing@cpcdc.com

Please include the following in your email:

  • Your Name
  • Business Name
  • SBA Loan Number
  • Phone Number (in case we need to reach you)

Existing Clients – FAQ

  • Will I be receiving a monthly statement/Coupon Book for the SBA 504 loan payments?
  • When are my payments due?
  • What Institution will be listed on my checking account for the ACH loan payment draft each month?
  • When will I receive the annual 1098 Interest Paid Statement?
  • What is the 2-Year Job Certification and when will it be provided?
  • What is the prepayment penalty on my loan?
  • Who do I contact if I have a Servicing Request?
  • Is my SBA 504 Loan Assumable?
  • Is my 504 SBA Loan eligible for refinance?
  • What is the interest rate on my 504 loan?
Will I be receiving a monthly statement/Coupon Book for the SBA 504 loan payments?

The SBA does not provide monthly 504 loan statements or a coupon book. You have the convenience of checking your 504 loan balance anytime using the amortization schedule that was provided in your Welcome Package at loan funding. This schedule provides a detailed breakdown of your monthly payment throughout the entire duration of your loan, and can be provided to your accountant. 

If you need further assistance, or need another copy of your Amortization Schedule, please email your request to servicing@cpcdc.com.

Please include your name, business name, loan number and phone number in your email.

When are my payments due?

Loan payments are due on the first business day of every month and are required to be paid by ACH (Automated Clearing House). Late fees are applied if the payment is received after the 15th of the month.

What Institution will be listed on my checking account for the ACH loan payment draft each month?

Computershare is the institution who will be listed on your account for all ACH payments. However, the CDC is responsible for all servicing questions related to your account.

When will I receive the annual 1098 Interest Paid Statement?

Capital Partners receives the Annual Statements and 1098s at the end of January. If your loan is in a personal name, the 1098 is mailed directly from SBA to the address on file and should be received by mid to late February. For the End of Year Annual Statement, please contact Servicing and the Annual Statement will be emailed to you.
Email your request to: Servicing@cpcdc.com

What is the 2-Year Job Certification and when will it be provided?

On the second anniversary of your loan funding, Capital Partners will send you a Jobs form by email to be completed. SBA uses job creation and retention data from all SBA 504 borrowers to demonstrate the effectiveness, economic development, and job creation success of the program to Congress. Please return promptly, as Capital Partners must submit this information to the SBA on an annual basis.

If your 2-year anniversary has passed, and your designated contact person has not received this request, please contact Servicing@cpcdc.com and let us know, as your request may have gone to your spam folder.

What is the prepayment penalty on my loan?

The Prepayment Premium Schedule is included in your Welcome Package at 504 loan funding.

504 loans with a 20 or 25-year term will have a re-purchase premium (RP) during the first ten years of the loan. This is a declining premium, 10% annually, that is calculated based on the year of the loan, remaining balance, and interest rate. For example, if a debenture is repurchased in year 5, the repurchase premium would be as follows: RP = Balance x (Note Rate x .50). Similarly, the 10-year loan has a repurchase premium for the first five years, and a declining penalty of 20% annually.

Very often, borrowers will choose to pay down the First Mortgage Loan faster or earlier, because in many cases it has a higher interest rate and/or no prepayment penalty.  

If you need another copy of your Prepayment Premium Schedule
Please email Servicing@cpcdc.com
Please include your name, business name, loan number and phone number in your email.

Who do I contact if I have a Servicing Request?

Clients often have a variety of servicing requests on their loan.

Loan Subordination Request Change in Business Entity
Change in Ownership Loan Guarantors
Insurance Claims Loan Deferments
Loan Assumptions And more!

Please email Servicing@cpcdc.com with any servicing requests that you may have on your loan.

Please include your name, business name, loan number and phone number in your email.

Or contact Brian at 404.475.6003 or Tracy at 404.475.6019 with your request.

Is my SBA 504 Loan Assumable?

Yes, if your choose to sell your building, a qualified buyer may be able to assume your 504 loan. In this instance, because the loan is not being prepaid, the prepayment premium will not apply.

For further information please contact Servicing@cpcdc.com.

Is my 504 SBA Loan eligible for refinance?

We are excited to say YES! Under new regulations, 504 loans may now be used to refinance federally guaranteed loans, including existing 504 loans and 7(a) loans. There are certain qualifications required to refinance the loan, but it is a great option to consider prior to refinancing with another lender.

Please contact the Servicing Department at Servicing@cpcdc.com to be forwarded to our Business Development Officer.

What is the interest rate on my 504 loan?

Your 504 Note Rate and Effective Rate (including servicing fees) was provided in your Welcome Package after your loan funded. To request another copy of your Welcome Package, please email servicing@cpcdc.com. Please include your name, business name, loan number and phone number in your email.

Ask A Question

Can’t find the answer you need concerning your existing SBA 504 Loan? You can submit a question about your loan with the form below or email servicing@cpcdc.com and someone will get back to you within 24-hours.






    Disaster Relief

    Capital Partners does not have access to loans other than your SBA 504 Loan.
    Contact your 1st Mortgage Lender for information on that portion of your 504 financing.+ 

    For SBA Disaster Loans please contact SBA directly.   

    COVID-19 Economic Injury Disaster Loan (EIDL):  1.833.853.5638 

    disastercustomerservice@sba.gov

    SBA Disaster Assistance Customer Service Center:   1.800.659.2955 

    Contact SBA

    www.sba.gov/about-sba/organization/contact-sba#id-disaster-assistance